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Frequently Asked Questions
Delivery & Shipping
To ensure same-day dispatch, complete your order by 3:30pm (Mon - Fri) for same-day processing. For international orders, explore our delivery options on our dedicated page.
For our UK customers, orders surpassing £100 enjoy free delivery through Royal Mail Tracked 48.
We utilize Royal Mail Tracked 24 and Royal Mail Tracked 48 for most domestic orders, ensuring delivery within 1 to 3 working days. Dive deeper into our UK delivery services on our dedicated
deliveries and shipping page.
USA and Canada:
Orders exceeding $200 benefit from complimentary delivery through DHL Express International Shipping, promising delivery within 5 to 7 working days
Orders over £150 qualify for free delivery.
Shipments to Mainland Europe use a tracked standard shipping service, reaching you within 3 to 7 working days at a cost of £13 per order.
For countries and areas not covered above, a standard shipping service is available at a fixed rate of £30.
Our commitment to timely shipping ensures your orders are packed and dispatched efficiently. While we strive for perfection, occasional delays may occur due to technical issues or incomplete addresses.
Double-check your details before placing an order to avoid hiccups in the shipping process.
Order
UK orders, expect delivery within 1-2 working days with Royal Mail Tracked 24, and 2-3 working days with Royal Mail Tracked 48.
International customers can anticipate delivery in 3-7 working days, with variations depending on the region.
To ensure same-day dispatch, complete your order by 3:30pm (Mon - Fri), provided there are no address issues. For further information about our delivery click here.
If your order is overdue, use the viewport link in your email for tracking.
For further assistance, contact us at:
info@khaleesildn.com, including your order number.
Yes, we're excited to introduce next day shipping options soon, providing an even faster delivery experience.
Custom fees vary based on the destination and order value. Customers ordering outside the UK should be aware of potential custom charges.
Certainly! Explore our diverse UK delivery services on our deliveries and shipping page to choose the option that suits you best.
International orders typically take 3-7 working days for delivery, with variations depending on the region.
Refund and Returns
We take pride in meticulously checking and carefully packaging every order. If you are dissatisfied with your purchase, we're here to assist you. Please note if you want to cancel your order, please contact our team before your order is collected. For detailed information, refer to our refund and
returns policy.
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